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Software Support

We provide support for all queries concerning HVS32, related interfaces, and extension modules/plug-ins.

Software Support

We provide help with all questions relating to HVS32, associated communication components and additional modules. Supported by our ticket system and TeamViewer, we can offer you fast and competent help.
Within the scope of a software support contract, you have the possibility to reach our qualified support team from Monday to Friday from 08.00 to 17.00 o’clock by mail and phone.

Emergency on-call service

Extensions of support hours, assistance with system changes on weekends, or emergency on-call service are available on request.
With our emergeny on-call service the standard software support can be extended Monday to Friday from 5 p.m. to 9 p.m.

"The implementation of the [Heidler shipping system] HVS32 alone has optimized our logistics to a great extent. But with the hardware solutions for volume and weight measurement, we have ignited an efficiency turbo for our logistics processes."

- Claudia Schneider -
authorized signatory and head of supply chain management and central warehouse at Schrauben-Jäger AG

"The flexibility of the solution itself as well as the HEIDLER staff and their professionalism are real highlights. HEIDLER understands our problems and can provide us with suitable solutions. We therefore regard HEIDLER not just as a supplier, but as a partner to whom we attach great importance. The partnership offers us exactly what we need.“

- Mariusz Owczarek -
Head of IT at Ordipol
"The solution is particularly powerful due to its individual adaptability. For example, due to Saarbrücken's proximity to France, foreign carriers were also integrated into the solution in addition to the usual carriers such as DPD, Schenker and Dachser. The fact that Heidler has helped to create additional labels, such as those requested by Amazon, also helps us immensely in satisfying our customers.“

- Michele Farinella -
responsible for the Supply Chain of MTD Products AG Distribution Center