Customer presentation
The Rieck Logistics Group is an internationally active logistics service provider with headquarters in Großbeeren near Berlin. The company has been family-owned for four generations. The Rieck Group employs around 700 commercial and industrial employees at nine locations in Germany Germany and other locations in the Czech Republic, the Netherlands and China.
The range of services offered by the Rieck Logistics Group includes Europe-wide system-guided
general cargo transportation, international part and full loads, worldwide sea and air freight services, contract logistics, fulfillment and online logistics (B2C) as well as waste disposal logistics. In addition, Rieck offers Rieck also offers customized logistics solutions for various sectors of industry and trade.
For over 10 years, the company has relied on the HVS32 shipping system for contract logistics, fulfillment and online several locations on the HVS32 shipping system, which is managed by Mr. Fichtner as first-level support and Mr. Ferenc as product owner and first/second level support.
Initial situation
Rieck originally printed its shipping labels using the warehouse management system, but came up against system, but encountered a number of hurdles due to the limited flexibility and high costs, particularly in terms of connection to CEP service providers and external forwarding agents. Inefficient workflows in logistical and organizational processes were the result. Additional carrier programs such as UPS Worldship could also only be integrated into the processes with considerable additional effort.
be integrated into the processes. None of the solutions led to a standardized process. The resulting increase in administrative requirements prompted Rieck to look for a centralized Rieck to look for a central software solution for dispatch processing.
Solution
With the HVS32, Heidler Strichcode GmbH was able to offer the Rieck-Logistik Group the solution it was looking for and massively increase efficiency with the help of a few optimizations in the process flow. This was achieved by introducing a central background process with a direct connection to the warehouse management system, so that shipping software no longer needs to be operated at the shipping workstation and shipping labels are printed automatically directly on the appropriate network label printer after triggering from the WMS. This ensures considerable simplification and resource savings.
Heidler software components used
As a logistics service provider, the multi-depot and multi-client capability software components used are very important modules for enabling cross-location work. Thanks to the monitoring service with gateway function and automatic polling, the work process within the company could be optimized and accelerated, enabling central black box operation.
Umsetzung
The uncomplicated and transparent offer structure, perfectly matching software modules and excellent support convinced the Rieck Logistik Group to opt for the HVS32 shipping software from Heidler. “Basically, we have exactly the support we need and are very satisfied with the timing and the staff at Heidler,” says Ferenc. The implementation of the system was uncomplicated, quick and smooth thanks to Heidler’s existing expertise. In the course of the cooperation, the initial impressions of the Rieck Logistik Group were continuously confirmed. The large number of available freight carrier modules corresponded exactly to the requirements for a future expansion of the system. In conclusion, Ferenc emphasizes “Technical problems were solved immediately and the connection to new carrier web services such as GLS and DPD also went absolutely smoothly.”